Frequently Asked Questions

Rviewo gives your business an AI agent called Quilly that talks to customers after their visit. Quilly collects honest feedback, routes happy customers to leave a Google review, and quietly alerts you when someone had a bad experience — before they post about it publicly. You get more reviews, fewer public complaints, and a clear picture of what's working and what isn't.

Customers interact with Quilly through a quick conversational chat — not a static form. They can access it by scanning a QR code at your location, clicking a link you send via SMS, or visiting your Rviewo storefront page. The whole conversation takes under 60 seconds and works on any phone with no app or account required.

No. Rviewo is fully compliant with Google's review policies. Google prohibits businesses from only asking happy customers for reviews (review gating) or suppressing negative ones. Rviewo routes ALL feedback through Quilly first — every customer goes through the same conversation regardless of their experience. Only customers who express a positive rating are then invited to share on Google. We never incentivize Google reviews specifically, and we never remove or alter submitted reviews.

Google by default — it has the biggest impact on local search rankings. But you can configure Rviewo to route to Yelp, TripAdvisor, Facebook, or any other platform with a public review link. Multi-platform routing is available on Growth and Pro plans.

Rviewo starts at $19/month — compared to Birdeye at $299/month or Podium at $399/month. All plans include a 14-day free trial with no credit card required. You can also run a free reputation audit before signing up to see where you stand right now.

Yes — every paid plan includes a 14-day free trial. No credit card required. You can also use the free Reputation Audit tool at any time to analyze your current Google Reviews and get a score, without creating an account.

Each plan includes a set number of live Quilly chat sessions per month (20 on Starter, 50 on Growth, 100 on Pro). After that, additional sessions are billed at $0.10 each — so you're never cut off mid-month. Usage resets on the 1st of each month.

None at all. Setup takes about 5 minutes. You enter your business details, generate a QR code, and Quilly is ready to go. If you can send a text message, you can run Rviewo. There's no code, no integrations to configure, and no IT support needed.

That's exactly what Churn Shield is for. When a customer gives a low rating (1–3 stars by default, adjustable in your settings), Quilly captures their feedback privately and sends you an instant alert. You get the chance to follow up and resolve the issue before it ever becomes a public review. The customer's complaint is heard — just not broadcast to Google.

Most businesses see their first new reviews within 24–48 hours of activating review routing. Businesses with 20+ customers per day typically see 3–4× more reviews per month compared to before using Rviewo.

Yes. The Agency and Enterprise plans support multiple locations, each with their own QR codes, Quilly configuration, alert routing, and dashboard. You can manage all locations from a single account.