Terms of Service

Effective Date: July 16, 2025

Welcome to Rviewo. These Terms of Service ("Terms") govern your access to and use of the Rviewo web application, website, and services (collectively, the "Service") provided by Post Holdings LLC, an Indiana Limited Liability Company, doing business as Rviewo ("Rviewo," "we," "us," or "our").

By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Definitions

• "Business User" or "You" refers to the individual or legal entity creating an account to use the Service for market research purposes.
• "User Content" means all information, data, and content that a Business User provides, uploads, or generates to define a survey, including but not limited to survey goals, product names, and business descriptions.
• "AI-Generated Content" refers to the survey questions, templates, and structures generated by our Service's AI engine based on User Content.
• "Rviewer" refers to a consumer who participates in a survey.

2. Account Creation and Responsibilities

• Eligibility: To use the Service as a Business User, you must be at least 18 years of age and have the legal authority to enter into this agreement.
• Account Security: You are responsible for providing accurate account information and for maintaining the confidentiality of your password. You are fully responsible for all activities that occur under your account.
• Prohibited Uses: You agree not to use the Service to:
  • Upload or transmit any content that is unlawful, harmful, defamatory, or infringing on intellectual property rights.
  • Intentionally input sensitive personal data (e.g., social security numbers, health information) into free-text fields not intended for such data.
  • Attempt to breach our security measures, decompile our software, or interfere with the proper working of the Service.

3. Intellectual Property Rights

a. User Content

You retain full ownership of your User Content. By using the Service, you grant Rviewo a perpetual, worldwide, irrevocable, royalty-free, non-exclusive license to use, copy, modify, process, and create derivative works from your User Content in a pseudonymized and aggregated form, strictly for the purposes of operating, analyzing, improving, and training the AI models that power the Service.

b. AI-Generated Content

Post Holdings LLC owns all rights, title, and interest, including copyright, in and to the AI-Generated Content. We grant you, the Business User, a perpetual, non-exclusive, worldwide, royalty-free license to use the specific AI-Generated Content created for your internal or external market research purposes.

c. Rviewo Service

We retain all rights, title, and interest in the Service, our branding, and all underlying technology and software.

4. Shared Responsibility for Content

You acknowledge that Rviewo is a tool to assist in survey creation. You, the Business User, are solely responsible for the final content of any survey you deploy. This includes:

• Reviewing all AI-Generated Content for accuracy, appropriateness, and clarity.
• Editing and approving all survey questions before they are sent to Rviewers.
• Ensuring your surveys complies with all applicable laws and regulations, including but not limited to consumer protection and advertising laws such as FTC guidelines regarding clear and conspicuous disclosure for incentivized testimonials.

5. Fees and Payment (Future)

Rviewo reserves the right to introduce fees for the Service or certain features of the Service in the future. We will provide you with advance notice of any such fees.

6. Disclaimers and Limitation of Liability

Disclaimer of Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. RVIEWO DOES NOT WARRANT THAT THE SERVICE OR THE AI-GENERATED CONTENT WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR SUITABLE FOR YOUR PURPOSES.

Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL POST HOLDINGS LLC OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID US, IF ANY, IN THE 12 MONTHS PRIOR TO THE CLAIM.

7. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law principles.

Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in Indianapolis, Indiana. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules.

EU Consumer Protection: For users who are consumers based in the European Union, this agreement to arbitrate does not deprive you of the mandatory consumer protection provisions of the law of your country of residence.

8. General Provisions

Termination: We may suspend or terminate your account and access to the Service at our discretion, without notice, for any violation of these Terms.

Changes to Terms: We reserve the right to modify these Terms at any time. We will notify you of any material changes. Continued use of the Service after such changes constitutes your acceptance of the new Terms.

Contact: For any questions about these Terms, please contact us at contact@rviewo.com.