Terms of Service

Welcome to Rviewo. These Terms of Service ("Terms") govern your access to and use of the Rviewo web application, mobile application, website, and services (collectively, the "Service") provided by Post Holdings LLC, an Indiana Limited Liability Company, doing business as Rviewo ("Rviewo," "we," "us," or "our").

By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Definitions

• "Business User" refers to the individual or legal entity creating an account to use the Service for customer experience management, feedback collection, reputation management, or market research purposes.
• "Consumer" or "Rviewer" refers to an individual who creates a consumer account on Rviewo to participate in missions, leave feedback, earn points, and engage with businesses on the platform.
• "Guest Respondent" refers to an individual who interacts with a business's AI-powered feedback chat (Quilly) without creating an account.
• "User Content" means all information, data, and content that a user provides, uploads, or generates through the Service, including but not limited to business descriptions, survey configurations, chat messages, feedback text, ratings, reviews, and uploaded images.
• "AI-Generated Content" refers to survey questions, review drafts, chat responses, sentiment analysis, and other content generated by our AI engine (including the Quilly AI agent) based on User Content.
• "Points" refers to the virtual reward units earned by Consumers through completing missions, providing quality feedback, and other platform activities.
• "Missions" refers to structured feedback tasks assigned to Consumers, which may include visiting a business and providing honest feedback through the platform.
• "Pre-Built Profile" or "Shadow Account" refers to a business profile created by Rviewo using publicly available information (such as Google Places data) prior to the business owner claiming it.

2. Account Creation and Responsibilities

a. For Business Users

• Eligibility: You must be at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or the business entity you represent.
• Account Security: You are responsible for providing accurate account information and for maintaining the confidentiality of your password. You are fully responsible for all activities that occur under your account.
• Prohibited Uses: You agree not to use the Service to:
  • Upload or transmit any content that is unlawful, harmful, defamatory, or infringing on intellectual property rights.
  • Intentionally input sensitive personal data (e.g., social security numbers, health information) into free-text fields not intended for such data.
  • Attempt to breach our security measures, decompile our software, or interfere with the proper working of the Service.
  • Use the AI chat agent or feedback system in a way that manipulates, coerces, or deceives consumers.

b. For Consumers (Rviewers)

• Eligibility: You must be at least 18 years of age. Consumer accounts are currently available by invitation only.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
• Public Profile: By creating a consumer account, you acknowledge that your display name, city, review count, and quality grade may be publicly visible on your reviewer profile. You can adjust your profile visibility in your account settings.
• Authenticity: All feedback, ratings, and reviews you submit must be honest, based on genuine experiences, and your own original work. You may not submit fabricated, plagiarized, or misleading feedback.
• Prohibited Conduct: You agree not to:
  • Create multiple accounts to earn additional points or rewards.
  • Submit fake or dishonest feedback, ratings, or reviews.
  • Game, exploit, or manipulate the points or rewards system.
  • Use automated tools (bots) to interact with the platform.
  • Harass, abuse, or submit inappropriate content directed at businesses or other users.

3. AI-Powered Chat Agent (Quilly)

Rviewo uses an AI-powered chat agent called Quilly to facilitate feedback collection and customer support on behalf of businesses. By interacting with Quilly, you acknowledge that:

• Quilly is an artificial intelligence agent, not a human representative of the business.
• Chat conversations may be analyzed for sentiment, summarized, and used to generate review drafts.
• Business owners may receive aggregated insights, sentiment scores, and flagged sessions from your interactions.
• AI-generated review drafts are suggestions only. You are not obligated to use them, and you are solely responsible for any review you choose to post on third-party platforms.
• Images uploaded during chat are stored securely and may be visible to the business owner in their dashboard.

4. Points, Missions, and Rewards

a. Consumer Points System

• Points are earned by completing missions, providing quality feedback, and through signup bonuses.
• Points have no cash value and are non-transferable between accounts.
• Rviewo reserves the right to adjust, revoke, or reset point balances at any time for any reason, including but not limited to violation of these Terms, suspected fraud, or system errors.
• Point earning rates and redemption values may change at any time without prior notice.

b. Business Incentives, Rewards, and Discount Codes

Business Users may offer incentives such as discount codes, free items, or other rewards to individuals who complete feedback through the platform. If offered:

• The Business User is the sole offeror of the incentive. Rviewo is not a party to this offer and bears no responsibility for its fulfillment.
• The Business User is solely responsible for establishing the terms, ensuring legality (including FTC guidelines for incentivized testimonials), setting expiration dates, and honoring the incentive as promised.
• Rewards and discount codes offered by businesses have no cash value unless explicitly stated by the Business User.
• Expiration dates, if set by the Business User, are displayed on the reward card and in confirmation emails. Rviewo does not enforce expiration — enforcement is the sole responsibility of the Business User.
• Any dispute arising from a business incentive is strictly between the Business User and the recipient. You agree to hold Rviewo harmless and indemnify us against any related claims.

5. Pre-Built Business Profiles (Shadow Accounts)

Rviewo may create pre-built business profiles using publicly available information, including data from Google Places and other public directories. These profiles are created to provide value to businesses and consumers. If a pre-built profile exists for your business:

• You may claim ownership of the profile by following the claim process (via email invitation or the claim page).
• Unclaimed profiles may display publicly available business information such as name, address, ratings, and hours of operation.
• Business owners may request removal of an unclaimed profile by contacting us at contact@rviewo.com.
• Once claimed, the business owner assumes full control and responsibility for the profile and its content.

6. Intellectual Property Rights

a. User Content

You retain ownership of your User Content. By using the Service, you grant Rviewo a perpetual, worldwide, irrevocable, royalty-free, non-exclusive license to use, copy, modify, process, and create derivative works from your User Content in a pseudonymized and aggregated form, for the purposes of operating, analyzing, improving, and training the AI models that power the Service.

b. Consumer-Generated Content (Reviews and Feedback)

As a Consumer, you retain ownership of the feedback, reviews, and text you submit. By submitting content through the Service, you grant:

• Rviewo a perpetual, worldwide, royalty-free license to display, aggregate, analyze, and use your feedback for platform operations and improvement.
• The relevant Business User a license to use your feedback for internal business improvement purposes.

You may request removal of your feedback by contacting us, subject to our data retention policies.

c. AI-Generated Content

Post Holdings LLC owns all rights in AI-Generated Content. We grant Business Users a perpetual, non-exclusive, worldwide, royalty-free license to use AI-Generated Content created for their account for internal or external business purposes.

d. Rviewo Service

We retain all rights, title, and interest in the Service, our branding, and all underlying technology and software.

7. Shared Responsibility for Content

Business Users acknowledge that Rviewo provides AI-powered tools to assist with feedback collection and customer experience management. Business Users are solely responsible for:

• Reviewing and approving AI-generated survey content before deployment.
• Configuring the AI chat agent's knowledge base and instructions appropriately.
• Ensuring compliance with all applicable laws and regulations, including FTC guidelines for incentivized reviews.
• The accuracy of business information displayed on their profile.

8. Fees and Payment

Rviewo offers both free and paid subscription tiers for Business Users. Paid subscriptions are processed through Stripe, our third-party payment processor.

• Billing: Paid plans are billed on a monthly or annual basis, as selected at the time of purchase. All fees are stated in US dollars.
• Cancellation: You may cancel your subscription at any time. Access to paid features will continue until the end of your current billing period.
• Refunds: Fees are non-refundable except as required by applicable law.
• Price Changes: We reserve the right to change pricing. We will provide at least 30 days notice before any price increase takes effect on your existing subscription.

Consumer accounts are currently free. Rviewo reserves the right to introduce fees or premium features for consumers in the future with advance notice.

9. Disclaimers and Limitation of Liability

Disclaimer of Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. RVIEWO DOES NOT WARRANT THAT THE SERVICE, THE AI AGENT, OR ANY AI-GENERATED CONTENT WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR SUITABLE FOR YOUR PURPOSES.

Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL POST HOLDINGS LLC OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID US, IF ANY, IN THE 12 MONTHS PRIOR TO THE CLAIM.

AI Disclaimer: AI-generated content, including chat responses, review drafts, and sentiment analysis, may contain inaccuracies. Neither Business Users nor Consumers should rely solely on AI-generated content for critical decisions.

10. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law principles.

Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in Indianapolis, Indiana. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules.

EU Consumer Protection: For users who are consumers based in the European Union, this agreement to arbitrate does not deprive you of the mandatory consumer protection provisions of the law of your country of residence.

11. Indemnification

You agree to indemnify, defend, and hold harmless Post Holdings LLC, its affiliates, officers, and employees from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; (d) any incentive or offer you make to Consumers or Rviewers; or (e) any feedback, review, or content you submit through the platform.

12. General Provisions

Termination: We may suspend or terminate your account and access to the Service at our discretion, without notice, for any violation of these Terms. Upon termination, your right to use the Service ceases immediately. For Business Users, any remaining subscription period is forfeited. For Consumers, any accumulated points are forfeited.

Changes to Terms: We reserve the right to modify these Terms at any time. For material changes, we will require you to re-accept the updated Terms before continuing to use the Service. Your continued use after accepting the updated Terms constitutes your agreement to the changes.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rviewo regarding the Service.

Contact: For any questions about these Terms, please contact us at contact@rviewo.com.