The more you teach Quilly, the better it serves your customers.
Out of the box, Quilly is a capable feedback agent. After training, it's a knowledgeable team member — one that knows your menu, your policies, your hours, and your specials, and can answer any customer question instantly.
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Watch how adding one FAQ entry changes how Quilly responds to customers in real time
What you can teach Quilly
Every piece of information you add to Quilly's knowledge base makes it more useful — and reduces the questions that land in your inbox or go unanswered.
Business basics
- Operating hours (including holidays)
- Location and parking instructions
- Contact number and email
- Website and booking link
- Accepted payment methods
Products & services
- Menu items or service list
- Pricing (or 'prices start at')
- Seasonal specials or promotions
- Dietary options / accessibility
- What you do and don't offer
Policies & FAQs
- Booking and cancellation policy
- Walk-in vs. appointment only
- Loyalty program details
- Group or bulk order options
- Refund or satisfaction guarantee
How training works
Open the CX Knowledge Panel
In your Rviewo dashboard, go to CX → Knowledge. You'll see a simple Q&A editor. Type a question your customers commonly ask — and the answer you want Quilly to give.
Add your entries
Each entry is a question + answer pair. You can add as many as you like. Quilly uses semantic matching — so a customer asking "are you open today?" will match your "What are your hours?" entry even if the wording is different.
Test in real time
Use the built-in test mode to chat with Quilly yourself. Ask it questions and see how it responds with your training. Tune any answer that doesn't sound right before your customers see it.
Quilly learns and improves
When Quilly encounters a question it couldn't answer confidently, it's flagged in your dashboard as a training opportunity. You fill the gap, and the same question gets answered correctly from then on.
Knowledge Base Training Flow
From flagged unanswered question to trained response — closed in under 2 minutes
Start with a free reputation audit
See what Quilly would already know about your business from your public Google profile — and what you'd want to add to its training.
Run My Free AuditLess time answering repetitive questions
"What time do you close?" "Do you have vegan options?" "Where can I park?" Quilly handles all of these automatically — so these questions stop landing in your DMs, voicemail, and inbox.
Conversations feel like talking to a real person
When a customer asks something and gets a specific, accurate answer — not a generic "please call us" — they feel valued. Training is what turns Quilly from a chatbot into a team member.
Training gaps show you what customers want to know
Every question Quilly couldn't answer is logged in your dashboard. Over time, this becomes a map of your most common customer needs — information you can use to improve your marketing, signage, and website too.
Your brand voice, always consistent
Set Quilly's tone to match your business. Casual and warm for a neighborhood cafe. Professional and precise for a medical practice. Every customer gets the same on-brand experience — even at 2am.
Frequently asked questions
Do I need technical skills to train Quilly?
None at all. Training is a simple Q&A editor — you type a question and the answer you want Quilly to give. If you can write a text message, you can train Quilly. There's no code, no configuration files, and no AI expertise required.
How many knowledge entries should I start with?
Start with your top 10 most common customer questions — usually hours, location, parking, booking policy, and your most popular products or services. That covers the majority of what customers ask. You can add more over time as the dashboard surfaces unanswered questions.
What if Quilly gives a wrong answer after training?
Use the test mode to review your answers before customers see them. If you spot an error, edit the training entry and it takes effect immediately — no deployment or waiting period. You can also flag a live conversation as incorrect from your dashboard and correct the training entry in seconds.
Can I see which training entries are being used most?
Yes. Your Knowledge Panel shows how many times each entry has been triggered and what questions were matched to it. This helps you identify which answers are most valuable and which entries might need to be refined or split into more specific answers.
Does training Quilly affect how it handles feedback collection?
Training enhances Quilly's ability to answer questions during a conversation — but the core feedback flow (star rating, sentiment detection, Google routing) is separate and always active. Training makes Quilly more helpful mid-conversation without changing how the feedback side works.
Quilly gets smarter every time you add an answer.
Start training in 5 minutes.
Free audit first — see how your current Google presence reflects on your business, then train Quilly to fill the gaps.
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