Reward feedback. Bring customers back.
After every Quilly interaction, customers automatically receive a discount code — delivered right in the chat. It takes 30 seconds to configure and works for every customer, at every visit, forever.
Start Rewarding Customers — Free AuditNo credit card. Configure your reward in under 5 minutes.
Rewards Demo
Watch a reward unlock, discount code reveal, and return visit booking — all inside one Quilly chat
Two ways to reward your customers
Choose the reward type that fits your business — or use both for different customer segments.
Static Code
Same code for all customers
A single discount code (e.g. THANKS20) that every customer receives after submitting feedback. Simple to set up, easy to communicate to staff, and works with any POS system that accepts discount codes.
20% off your next visit
- Instant setup — one code, done
- Works with any POS system
- Staff easily recognize and apply it
- No tracking or redemption limits needed
Dynamic Codes
Unique code per customer
A unique code generated for each customer using a pattern you define (e.g. RV####, where # = digit). Every customer gets a different code — better for tracking redemptions, preventing abuse, and creating a premium feel.
Unique code for each customer
- Each customer gets a unique code
- Prevents sharing and abuse
- Enables per-customer redemption tracking
- Feels premium and personalized
Zero extra work to run a rewards program
Configure your reward once
In your Rviewo dashboard, go to CX → Rewards. Choose static or dynamic, set your discount value and any description ("20% off your next visit"), and hit save. Done.
Quilly delivers it automatically
At the end of every feedback conversation, Quilly sends the reward card in-chat. The customer sees the discount code, can tap to copy it, and receives a reminder of what it's for. No staff action required.
Customer uses the code on their next visit
They show the code at checkout or enter it online. Your POS accepts it like any other discount code. The visit happens — and the cycle repeats.
Track redemptions in your dashboard
See how many rewards were sent, how many were redeemed, and which customers came back. Over time, you'll have a clear picture of the return rate your reward program is driving.
Find out how many customers aren't coming back
Our free reputation audit surfaces the gap between your happy customers and your actual return rate — and shows you exactly how rewards can close it.
Run My Free AuditTurn one-time visitors into regulars
Most customers who have a good first experience never return — not because they didn't like you, but because there was no reason to prioritize you over a competitor. A discount creates that reason.
Rewards pay for themselves
A 20% discount on a return visit is only costly if the alternative is the customer not returning at all. For most businesses, the incremental revenue from a second visit far exceeds the cost of the discount.
Rewarded customers become vocal advocates
A customer who feels appreciated is more likely to tell others — through word of mouth, Google reviews, and social media. Rewards are both a retention tool and a reputation builder.
Works alongside every other Rviewo feature
Rewards aren't standalone. A happy customer gives 5 stars → Quilly routes them to Google → they leave a review → they receive a reward → they come back. Each part of the platform reinforces the others.
What great rewards look like by industry
"Get 15% off your next meal"
Works for dine-in or takeout. Drives return within 14 days on average.
"$10 off your next service"
Fixed dollar off feels more tangible than %. Drives rebooking before they leave the chair.
"Free car wash on your next visit"
Low-cost reward with high perceived value. Drives return for routine maintenance.
"Free upgrade to large on your next order"
Nearly zero cost. High delight factor. Works on mobile app orders too.
"Bring a friend free this week"
Reward + referral in one. Your happy member becomes an ambassador.
"$25 off your next service call"
Positions recurring service as the natural next step after a job well done.
Frequently asked questions
Does the reward only go to happy customers or to everyone?
Everyone — by default. Customers who give any rating receive the reward at the end of their Quilly interaction. This is intentional: rewarding unhappy customers for sharing their feedback privately is one of the most powerful retention moves available. They feel heard and compensated, making them significantly less likely to post publicly and more likely to return.
Can I set a reward only for customers who leave a Google review?
No — and this is deliberate. Incentivizing Google reviews directly violates Google's review policies. Rviewo rewards are given for completing the Quilly feedback interaction (which is private), not for posting on Google. This keeps your rewards program compliant and your review profile trustworthy.
How do my staff apply the discount code at checkout?
The same way any discount code works in your POS — customers show the code on their phone, or type it in online. You set up the code in your POS system once (or it already exists if you're using a code you already have). Rviewo doesn't connect to your POS; it just delivers the code.
Can I change the reward offer over time?
Yes. You can update your reward at any time in your dashboard. The new reward takes effect immediately for all future Quilly interactions. Codes already delivered to customers remain valid until they expire (you set the expiry, or choose no expiry).
What if I don't want to offer a discount?
Rewards are optional and off by default. Some businesses prefer not to discount their services — that's completely valid. The reward feature is there when you're ready. Some non-discount alternatives that work well: "Free add-on" (e.g. complimentary dessert), "Priority booking" (jump the waitlist), or "Early access" to a seasonal item.
Every customer who walks out the door is a chance to bring them back.
Start rewarding in 5 minutes.
Free audit first — see your current customer retention signals and find out what a rewards program would mean for your business.
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