Transform Guest Feedback into 5-Star Hotel Reviews & Bookings
Rviewo empowers hotels to capture instant guest feedback, prevent negative reviews with apology discounts, and automatically channel happy guests to Google, boosting your online reputation.
Check your Hotel Reputation Score
Why Reputation Matters for Hotels
A single unaddressed negative guest experience can cost a hotel 30+ future bookings. The cost of inaction isn't just lost revenue; it's a damaged brand reputation that takes years to rebuild.
Solving the Reputation Gap
For hotel operators, managing guest sentiment isn't a 'nice-to-have'; it's the bedrock of occupancy rates and ADR. Yet, capturing real-time feedback before a guest checks out – or worse, before they post online – feels like an impossible task.
The Challenge
Hotels consistently miss the critical window for in-the-moment service recovery, forcing guests to air grievances on public platforms like TripAdvisor or Google Business Profiles, directly impacting OTA rankings and direct booking conversion.
The Rviewo Solution
Rviewo's strategically placed, scannable QR codes empower guests to provide instant, granular feedback on everything from housekeeping service to F&B quality during their stay, enabling immediate operational adjustments and proactive service recovery before check-out.
The Challenge
Unaddressed issues—from a lukewarm shower to a noisy adjacent room—escalate into damaging 1-star reviews post-checkout, eroding hard-earned brand equity and deterring future high-value reservations.
The Rviewo Solution
The Rviewo Churn Shield instantly flags negative sentiment, alerting the front desk or duty manager to intervene with a personalized service recovery offer—like a complimentary upgrade or a waived resort fee—transforming a potential public complaint about a slow check-in into a loyal, satisfied guest.
The Challenge
Valuable front-desk and management bandwidth is perpetually consumed by manual review monitoring and reactive damage control, diverting resources from proactive guest experience enhancements and revenue-generating initiatives.
The Rviewo Solution
Rviewo's AI-powered routing intelligently identifies highly satisfied guests, seamlessly prompting them with a direct link to leave a 5-star review on your Google Business Profile, actively boosting your local search visibility and improving direct booking conversion rates.
See the Churn Shield In Action
The Scenario: A guest discovers a malfunctioning AC unit in their room at 1 AM, silently fuming, planning to blast the hotel on TripAdvisor after check-out.
Scanning a discreet QR code in their room, the guest reports the issue directly, prompting an immediate engineering dispatch and a proactive offer of a room change, averting a public crisis and ensuring a restful night.
Where to Place Your QR Codes
Capture immediate feedback right where your hotels experience it.
Ready to protect your Hotel reputation?
Join top hotels who are capturing sentiment and driving 5-star reviews on autopilot.
Elevate Guest Stays, Amplify 5-Star Reviews