Hear Guest Feedback During the Stay, and Make It Easy to Share an Honest Review
Rviewo helps hotels capture guest feedback while guests are still on property, give unhappy guests a private line to the manager, and make it easy for everyone to post a review on Google.
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Why Reputation Matters for Hotels
Most guests who have a comfortable stay never write a review. Rviewo asks them while they are still on property.
Solving the Reputation Gap
For hotel operators, guest sentiment is the foundation of occupancy and repeat stays. Yet hearing how a guest feels before they check out, or on the same day, is hard for a busy front desk.
The Challenge
Hotels often miss the window for in-the-moment service recovery, so guests share grievances on public platforms like TripAdvisor or Google after they have left.
The Rviewo Solution
Rviewo's scannable QR codes let guests chat with Quilly about everything from housekeeping to breakfast during their stay, so you can adjust operations and help a guest before check-out.
The Challenge
Issues like a lukewarm shower or a noisy adjacent room often go unmentioned during the stay and show up in reviews after check-out, when the hotel can no longer fix them.
The Rviewo Solution
Churn Shield flags unhappy feedback to the front desk or duty manager in the Inbox as Needs Attention. The guest is also offered a private line to the manager and, if you set one up, a recovery reward such as a late checkout, alongside the public review link.
The Challenge
Front-desk and management time is consumed by monitoring reviews by hand and reacting after the fact, rather than improving the guest experience.
The Rviewo Solution
Every guest gets the same review drafted from their own words and a one-tap link to post it on Google. A guest who loved their stay can post in seconds, and posting is always their choice.
The Reputation Challenge for Hotels
Hotels operate in one of the most hyper-sensitive online reputation environments in the hospitality sector. Unlike a local retail store where a bad experience means a wasted twenty dollars, a poor hotel stay can ruin a highly anticipated family vacation, a critical business trip, or a costly honeymoon. This high financial and emotional stake makes travelers obsessive researchers. Before booking, potential guests scrutinize Google reviews, TripAdvisor, and OTAs like Booking.com and Expedia. A weaker review profile can make guests hesitate to book at your property. The challenge is compounded by the sheer volume of touchpoints during a guest's stay. From the initial check-in wait times, room cleanliness, and Wi-Fi reliability, to HVAC noise, water pressure, and staff friendliness, any single point of failure can lead to a harsh review. Compounding this is the 'silent detractor' phenomenon: many guests won't complain to the front desk during their stay. Instead, they suffer in silence and vent their frustrations publicly on Google once they check out, leaving the hotel manager with zero opportunity to resolve the issue in real-time. Additionally, OTAs charge commissions, which makes direct bookings valuable. To be found on Google Maps and win direct bookings, hotels benefit from a steady flow of fresh, honest reviews. Managing this feedback loop manually across hundreds of check-outs a week is an operational nightmare for busy hotel staff, leaving problems unheard until they appear in public reviews.
What Customers Say in Hotels Reviews
Hotel reviews generally revolve around a predictable set of core themes that shape how travelers see a property. On the positive side, guests frequently praise 'spotless rooms,' 'extremely comfortable beds,' 'exceptional customer service,' 'convenient location,' and 'quick check-in.' Phrases like 'welcoming staff,' 'delicious breakfast,' and 'highly recommend' are trust signals travelers look for. Conversely, negative reviews often highlight systemic operational failures or unmet expectations. Common complaints center on 'dirty sheets,' 'outdated bathrooms,' 'noisy air conditioning,' 'slow Wi-Fi,' and 'unexpected resort fees.' Words like 'rude receptionist,' 'smelly room,' and 'overpriced' act as instant red flags for prospective travelers. Crucially, guests are highly sensitive to how hotels handle issues. A minor issue like a broken TV can actually turn into a positive review if resolved instantly with a friendly attitude. However, if the guest feels ignored, they will write a detailed, highly damaging review detailing the lack of care. This makes immediate feedback collection critical; hearing a complaint about a cold shower or a noisy neighbor during night one allows the hotel to upgrade the room or offer a voucher, which can change how the guest describes the stay.
How Rviewo Works for Hotels
Rviewo gives a hotel a simple way to hear from guests and make it easy for them to post a review. You place branded QR codes at the front desk, on keycard sleeves, and on in-room nightstands. When someone scans the code, they have a short conversation with Quilly about their stay, the room and the service, with open questions rather than a star form. From what they say, Quilly drafts a review in their own words. Every guest, happy or unhappy, is offered the same draft and the same one-tap link to post it on Google. Posting is always their choice. If someone had a bad experience, such as a noisy room or a slow check-in, Churn Shield flags it for the manager in the Inbox, and they are also offered a private message line to the owner and an optional recovery reward you have set up, alongside the public review link. Nothing is hidden, filtered or delayed. Every conversation also feeds reports on themes and sentiment, so you can spot patterns like slow check-ins at peak times or recurring room-temperature issues. Plans start at $19 a month.
Frequently Asked Questions
How much does reputation management cost for Hotels?+
Rviewo plans start at $19/month (Starter). Churn Shield, the private line and optional recovery reward for unhappy guests, is available on paid plans.
How do I get more Google reviews for my Hotel?+
Place Rviewo QR codes on keycard jackets, front desk signs and in-room welcome packets. Guests chat with Quilly about their stay, the room and the service, get a review drafted in their own words, and can post it on Google with one tap. That makes it easy for satisfied guests to leave a review, and posting is always their choice.
How do I respond to negative reviews as a Hotel?+
When a guest is unhappy during their chat, you are notified in the Inbox and they are offered a private line to you, so you can respond personally. For reviews already posted on Google, Rviewo can suggest a reply that you review and post yourself.
What should I look at besides my Google rating as a Hotel?+
Your star rating is only one signal. The written reviews, which mention cleanliness, noise, check-in speed and how welcome guests felt, tell prospective guests more. Rviewo's reporting groups what people say into themes so you can see what to keep doing and what to fix.
Can I remove bad reviews from Google for my Hotel?+
You cannot delete genuine negative reviews unless they violate Google's policies. What you can do is hear from guests while they are still with you, respond thoughtfully to posted reviews, and make it easy for all your guests to share their experience.
How long does it take to see results from Rviewo at my Hotel?+
Conversations begin as soon as your QR codes are in place. Themes and sentiment trends become more useful as more guests chat, so the picture sharpens over the first weeks. Rviewo does not promise a particular rating or timeline.
Does Rviewo work for Hotel businesses with multiple locations?+
Yes. Multi-location businesses get an organisation dashboard across locations, with a QR code for each one.
Why are Google reviews important for Hotel businesses?+
Travelers compare hotels by reading reviews on Google and other sites before booking, and reviews that mention rooms and service help them decide. You can connect your Google Business Profile to track public reviews alongside your Rviewo conversations.
Where to Place Your QR Codes
Capture immediate feedback right where your hotels experience it.
The right plan for your business
High-frequency businesses thrive with consistent review volume. Starter has everything you need to get started.
or $16/mo billed yearly
- Review requests & QR codes
- Public Rviewo profile
- Google review monitoring
- Basic dashboard
Ready to protect your Hotel reputation?
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