Hear It From the Customer, Not From Your Ratings
Know about a bad visit while the customer is still standing in your shop, not three days later on Google.
The Problem
Once a negative review is posted, it's permanent. You can respond, but you can't delete it. Every future customer will see it. So the highest-value moment is the visit itself, while the customer is still in front of you and the problem is still fixable.
How Rviewo Solves It
A low score triggers a push notification to the owner carrying the customer's actual words and a suggested win-back offer, while they are often still on site. The customer gets a reply from a person rather than an automated apology. Separately, and regardless of score, every customer is offered the same drafted review and the same one-tap Google link. Sorting people by sentiment before deciding who may post is what Google prohibits, and Rviewo does not do it.
Key Features for Private Service Recovery
Churn Shield
When a customer indicates low satisfaction via QR feedback, the owner is notified directly and can reply before the visit is even over. The public review option is unchanged for everyone.
Real-Time Alerts
Get instant notifications when a customer is unhappy so you can act within minutes — while they're still on-site or shortly after.
Private Resolution Channel
Unhappy customers get a direct line to you. They feel heard, you fix the problem, and the negative review never happens.
Recovery Tracking
See how many unhappy customers were reached and recovered. Measure the ROI of service recovery vs. damage control.
Ideal For
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