What is Reputation Score?
A numerical rating that summarizes a business's overall online reputation health.
A reputation score is a composite metric that aggregates multiple signals — average star rating, review volume, response rate, sentiment trends, and recency — into a single number that represents how healthy your online presence is. Different platforms calculate it differently, but the goal is to give business owners an at-a-glance understanding of where they stand.
Why Reputation Score Matters for Local Businesses
Your Google star rating alone doesn't tell the full story. A business with 4.5 stars but only 8 reviews looks very different from one with 4.3 stars and 500 reviews. A reputation score helps you understand the complete picture and track improvement over time.
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